Certificates discharge error in DOP Finacle

• When we close the KVP or NSC certificate then we will face the error " A/C balance is not equal to Repayment account"
• This error usually we face when we try to discharge the certificates by using the bulk closure option i.e., CNSBCV.
• This is a technical error this should be handled at the back end by the Help Desk team.
• The error can be viewed in HPR(PRint Report) menu as shown in the below figure

• Raise the ticket  for the above problematic accounts with the Infosys HD(Help Desk) team.

Solution for the above problem:-

• Infosys HD team will correct the balance and then they will inform to execute the command HUHNU (This menu is accessible to CEPT team only.
• CEPT team will run the command HUHNU for the problematic accounts.
• Then after this step user can discharge the certificate and verify in the supervisor.