RD deposit error -- "Credit account is invalid status or Total Frozen"

• When we try to deposit the RD account using the menu CRDP sometimes we will face the error "Credit account is invalid status or Total Frozen".
• Please find the error screen shot

ROOT CAUSE OF THE ABOVE PROBLEM

• The root cause of the above problem is that RD account might be frozen.
• In Finacle terminology  Frozen account means discontinued account..
• IN DOP when an RD account is not having 6 defaults i..e, if there are 6 pending deposits then the account is said to be Discontinued account.
• For Example in our case account number 919956**** account shown in the error screen shot is Frozen account.
• We can inquire using the menu HPLIST menu.
• For our example I have inquired the menu HPLIST and the screen shot is as shown in the below image for your reference.

• From the above screen shot it is clear that there are 6 pending installments from 13-11-2015 to 13-04-2016 hence the system will mark the said account automatically to Frozen account.

SOLUTION FOR THE ABOVE PROBLEM:- 

• If the account is discontinued only solution is to left to the customer i..e., he/she may wish to continue the account till maturity period or close immediately.
• If the account is having the missing credits and it is frozen then follow the missing credit procedure by taking the approval from the Divisional head.